求人を保存 検索に戻る 職務内容 求人情報 類似した求人Work-from-home flexibility for better work-life balance.Global career growth in a fast-growing, innovative industry.企業情報We are a leading company in the robotics industry, known for innovation and top-tier products.職務内容Oversee outsourced call centers and manage customer service operations.Lead and support a small team to resolve customer inquiries and issues.Collaborate with cross-functional departments to enhance customer service processes.Drive improvements for call centers, repair centers, and overall customer experience.Shape new service offerings and support business growth in Japan and beyond.理想の人材Proven experience in people management within BPO/contact centers.Background in the hardware or manufacturing industry.Strong problem-solving and customer service skills.Ability to manage and optimize customer service operations.Experience collaborating with internal teams to improve service delivery.Native-level in Japanese and Fluency in English条件・待遇Salary: Up to 12M JPY + 15% incentive・ Location: Tokyo 23 wards・ Work Hours: Monday-Friday, 9 AM - 6 PM (Flexible work arrangement, work from home as much as you want)Benefits・ Flexible Work Arrangement: Work from home every day if you wish. Office is available if preferred・ Welcome Gift: New hires receive the latest product for free and can purchase products at a discounted rate・ Defined Contribution (DC) Plan: Eligible・ Paid Holidays:o First Year - 10 days (depending on start date)o Second Year - 11 days, increasing by 1 day per year thereaftero Special Leave - 1 paid holiday for your birthday・ Summer Vacation: 3 days (available from July to the end of October)・ Standard Japanese Benefits: Includes transportation allowance, healthcare, pension, and other statutory benefitsコンタクトMichelle Rosette求人番号JN-022025-6656106電話+813 6832 8698求人情報分野カスタマーサービス職種コールセンターマネージャー・ディレクター業界IT・通信勤務地東京23区雇用形態正社員担当コンサルタントMichelle Rosette担当コンサルタントの電話番号+813 6832 8698求人番号JN-022025-6656106企業タイプ外資系企業
