求人を保存 検索に戻る 職務内容 求人情報 類似した求人Work flexibility style including remote working and flex-hours.Senior level career growth opportunities within the company or parent company企業情報The client is a global leader in developing and manufacturing pathology solutions, specializing in workflow automation and innovative diagnostic technologies. It provides a comprehensive range of products, including advanced microscopes, digital pathology systems, and laboratory instruments designed to improve the efficiency and accuracy of cancer diagnostics. With a strong focus on innovation and precision, the company serves clinical, research, and industrial laboratories worldwide. It is part of a larger corporate group known for its expertise in scientific and medical technologies.職務内容Drive Strategy & Execution: Develop and execute a strategic service growth plan to enhance revenue and profitability.Enhance Customer Experience: Ensure prompt responses to inquiries and complaints, delivering a best-in-class customer experience.Optimize Processes & Efficiency: Improve workflows within the Customer Support Department to increase Field Service Engineer (FSE) utilization and productivity.Boost Service Performance: Identify opportunities to enhance service margins, create improvement plans, and lead implementation.Inventory & KPI Management: Oversee service inventory levels, turnover rates, and fill rates while tracking and analyzing key performance indicators (KPIs) weekly and monthly.Data-Driven Decision Making: Utilize historical service data to assess instrument conditions and determine the optimal service level.Team Leadership: Support and manage customer support associates, including service administrators.理想の人材A self-starter with a strong sense of integrity and a customer-first mindset.A proven track record (5+ years) in the medical or life sciences industry.Experience leading cross-functional teams and driving operational improvements.Business-level English communication skills (preferred).Hands-on experience with SAP and Salesforce (SFDC) is a plus.条件・待遇Purpose-Driven Mission - Be part of a company dedicated to advancing cancer diagnostics and improving lives. Your work directly contributes to better patient outcomes and groundbreaking medical innovations.Global Impact - Join a team that operates worldwide, serving healthcare professionals, researchers, and labs across the globe. You'll be part of a company that shapes the future of pathology and precision medicine.Innovation at the Core - Work with cutting-edge digital pathology, AI-driven solutions, and state-of-the-art laboratory automation. This is a place where science and technology come together to revolutionize diagnostics.コンタクトAdam Petch求人番号JN-042025-6707575電話+81 3 6832 8611求人情報分野カスタマーサービス職種受注処理業界ヘルスケア・製薬勤務地東京23区雇用形態正社員担当コンサルタントAdam Petch担当コンサルタントの電話番号+81 3 6832 8611求人番号JN-042025-6707575企業タイプ外資系企業
