求人を保存 検索に戻る 職務内容 求人情報 類似した求人Join a global leader in the e-commerce industry.Be part of a dynamic team that strives for excellence in everything we do.企業情報Our client is a global leader in the e-commerce industry, with a focus on delivering exceptional customer service and cutting-edge technology solutions.職務内容Build partnerships with internal and external stakeholders of all levels to provide the face of Operational Services.Develop a strong awareness of the business model and strategy for clients.Conduct service reviews including contractual SLA adherence reviews and continual feedback loops, with retail customers.Work closely with the Operations Reporting team to ensure sufficient data is prepared for any meetings.Provide feedback to key areas of the business regarding their functions e.g. incident volumes/impactRequirement for travel to visit international clients for review meetings, anticipated to be within APAC. 理想の人材Solid experience of understanding and reporting Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) using Service Level Indicators (SLIs).Strong customer service awareness.Comfortable and confident at liaising with clients, 3rd party support vendors, and staff of all levels across the company.Strong industry knowledge, understanding and experience including but not limited to - Service Management principles and methodology.Fluency in English and JapaneseProject management/project delivery experience.ITIL v3 Practitioner or above. 条件・待遇Join a dynamic team in a global company with opportunities for growth and development. Competitive salary, benefits package, and the chance to work with cutting-edge technology in a fast-paced and exciting industry.コンタクトPeryhan Essam求人番号JN-042025-6720165電話+813 6832 8691求人情報分野IT職種プロジェクトマネジメント業界消費財勤務地東京都雇用形態正社員担当コンサルタントPeryhan Essam担当コンサルタントの電話番号+813 6832 8691求人番号JN-042025-6720165企業タイプ外資系企業勤務形態在宅可・ハイブリッド勤務可
