レジャー・旅行・観光業界のカスタマーサービスの求人

全国10施設のアライアンスホテルの予約業務を一括管理するセントラルチームにて、宿泊予約業務全般のマネジメントをお任せします。お客様に最適な宿泊体験を提供するために、各ホテルと密に連携しながら業務を進めていただく、非常にやりがいのあるポジションです。

Oversee contact center operations, ensure KPIs, quality, and service alignment. Collaborate on system integration, train teams, and prioritize client satisfaction.

Oversee daily operations, team leadership, and cross-departmental collaboration to enhance customer experience, manage complaints, maintain quality assurance standards, and analyze feedback for continuous improvement. Lead human resources initiatives, including mentoring, performance reviews, and succession planning, while supporting client relations, handling escalations, and ensuring operational efficiency in finance and administration.

You will have the unique responsibility of managing inquiries from Japanese-English clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese-English clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role.

As a Safety Specialist, you will handle cases involving personal safety threats, crisis situations, and escalated incidents. Responsibilities include investigating incidents, maintaining confidentiality, and collaborating with teams to improve safety policies and tools. You'll play a vital role in resolving sensitive cases with empathy and professionalism while supporting the community's safety and well-being.

As the Customer Service Specialist you will be providing excellent customer support to guests and partners by managing inbound calls, emails, and chats. You will get to uphold and improve the operational flow and the good reputation of the company!

As the B2B Hotel Team Leader, you will be responsible for managing and supporting a team of 7-15 members. Your primary role will be to oversee team performance, manage key performance indicators (KPIs), and act as the point of contact for escalations. This is an excellent opportunity for a motivated individual with strong leadership skills and a passion for the hospitality industry.

You will guarantee exceptional support for members expressing dissatisfaction or providing a detractor score in our NPS survey. You will manage complaint handling, mentoring senior team members, Team Managers, and other relevant roles through quality assurance, coaching, and training programs.Your effectiveness will be assessed by decreasing personal escalations, minimizing refunds and compensations, and enhancing member retention following issue resolution.

As the Director of Rooms, you'll oversee the daily operations of the Rooms Division, ensuring smooth service delivery across Front Office, Housekeeping, and Guest Services. Your role will involve collaborating with leadership to maintain high guest satisfaction while optimizing operational efficiency.

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.