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Call Center Manager - Tokyo

Tokyo 23 Wards 外資系企業 ¥10,800,000 - ¥12,000,000 per year Foreign Multinational View Job Description
As a Customer Service Manager, you will oversee outsourced call centers, manage customer issues, and lead a team to ensure exceptional service. You'll collaborate across departments to improve processes and shape customer service offerings, with potential for global impact.
  • Work-from-home flexibility for better work-life balance.
  • Global career growth in a fast-growing, innovative industry.

About Our Client

We are a leading company in the robotics industry, known for innovation and top-tier products.

Job Description

  • Oversee outsourced call centers and manage customer service operations.
  • Lead and support a small team to resolve customer inquiries and issues.
  • Collaborate with cross-functional departments to enhance customer service processes.
  • Drive improvements for call centers, repair centers, and overall customer experience.
  • Shape new service offerings and support business growth in Japan and beyond.

The Successful Applicant

  • Proven experience in people management within BPO/contact centers.
  • Background in the hardware or manufacturing industry.
  • Strong problem-solving and customer service skills.
  • Ability to manage and optimize customer service operations.
  • Experience collaborating with internal teams to improve service delivery.
  • Native-level in Japanese and Fluency in English

What's on Offer

Salary: Up to 12M JPY + 15% incentive

・ Location: Tokyo 23 wards

・ Work Hours: Monday-Friday, 9 AM - 6 PM (Flexible work arrangement, work from home as much as you want)

Benefits

・ Flexible Work Arrangement: Work from home every day if you wish. Office is available if preferred

・ Welcome Gift: New hires receive the latest product for free and can purchase products at a discounted rate

・ Defined Contribution (DC) Plan: Eligible

・ Paid Holidays:

o First Year - 10 days (depending on start date)

o Second Year - 11 days, increasing by 1 day per year thereafter

o Special Leave - 1 paid holiday for your birthday

・ Summer Vacation: 3 days (available from July to the end of October)

・ Standard Japanese Benefits: Includes transportation allowance, healthcare, pension, and other statutory benefits

Contact
Michelle Rosette
Quote job ref
JN-022025-6656106
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center Manager / Director
Specialisation
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-022025-6656106
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.