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NEW: Customer Service for Fintech - JSDA required!

Tokyo 23 Wards 外資系企業 ¥4,500,000 - ¥7,000,000 per year Foreign Multinational View Job Description
We are looking for a motivated and dedicated Customer Service Associate who is passionate about providing exceptional service and support to our clients in the financial services industry.
  • International job scope (communication with Teams abroad)
  • Mobility opportunities

About Our Client

Our client is an online brokerage firm that provides a trading platform and mobile app that allows users to trade stocks and other financial instruments.

Job Description

As the Customer Service Associate you will provide customer support services to assist users with account-related inquiries, technical issues, and other concerns. Among the main responsibilities:

  • Deliver client support 24/7 (shift system), interacting with customers to solve issues and answer trading related questions (equities, investment products, etc)
  • Develop, maintain, and regularly update a comprehensive FAQ database to address customer queries and enhance the support experience.
  • Seek and recommend opportunities to improve the client success journey and elevate the quality of service provided.
  • Adhere to and support all compliance mandates and cooperate with regulatory and internal audits, meeting all specified requirements.

The Successful Applicant

- Customer Service experience in the Japan market, with strong communication skills

- A certain knowledge or awareness of the FS industry and company products is necessary

- Being okay to take the JSDA licence soon upon joining (paid for by the company)

- Initiative taker who thrives as an independent contributor and an effective team player

- Open to shift including nights

- High business level of Japanese (both verbal and written)

- Good command of spoken and written English

What's on Offer

  • Internal mobility opportunities depending on candidate strengths and preferences
  • International job scope (written communication with Teams abroad)
  • WFH fully allowed during night shifts



We encourage dedicated and customer-oriented individuals to apply for this Customer Service Associate role in the financial services industry!

Contact
Davide Capretta
Quote job ref
JN-032025-6690775
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Customer Service Officer – Inbound
Specialisation
Financial Services
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-032025-6690775
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.