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Senior Manager, Commercial Service (Life Sciences)

Tokyo 23 Wards 外資系企業 ¥10,000,000 - ¥13,000,000 per year Foreign Multinational Work from Home or Hybrid View Job Description
As the Senior Manager, Commercial Service, you will lead the Japan field service team, ensuring top-tier customer support while managing P&L responsibilities. This role involves shaping service strategy, driving team performance, and collaborating with regional and global stakeholders to achieve business success.
  • Lead the Mass Spec service operations team in Japan
  • Work with a global company with groundbreaking life sciences technologies

About Our Client

A global leader in mass spectrometry and capillary electrophoresis technology, our client is committed to driving innovation that improves healthcare outcomes, advances food safety, and safeguards the environment.

Job Description

  • Oversee all field service activities, including installations, preventive maintenance, and post-sale support.
  • Manage P&L for the service business, ensuring profitable growth and operational efficiency.
  • Build and lead a high-performing service team, focusing on talent development and strategic execution.
  • Collaborate with dealer organizations to deliver consistent, high-quality customer service.
  • Play a critical role in strategic planning as part of the Japan country management team.



The Successful Applicant

  • Bachelor's degree in Chemistry, Biology, Biochemistry, Molecular Biology, or equivalent experience (MBA preferred).
  • 5+ years of experience managing a customer support or service organization.
  • Strong analytical and problem-solving skills to optimize field service operations.
  • Effective communicator with advanced proficiency in English and Japanese.
  • Proven ability to align team goals with customer needs and organizational strategy.



What's on Offer

  • Join a global organization driving meaningful innovations in healthcare and sustainability.
  • Lead a team in a high-impact, leadership position with P&L responsibilities.
  • Competitive compensation and significant career growth opportunities.



Contact
Sara Loh
Quote job ref
JN-122024-6617125
Phone number
+81 70-3130 8701

Job summary

Function
Life Sciences
Specialisation
Medical Devices
Specialisation
Healthcare / Pharmaceutical
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Sara Loh
Consultant phone
+81 70-3130 8701
Job Reference
JN-122024-6617125
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.