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IT Service Delivery Manager

Tokyo 外資系企業 ¥8,000,000 - ¥11,001,000 per year Foreign Multinational Work from Home or Hybrid View Job Description
As a Service Delivery Manager, you will be responsible for building partnerships with internal and external stakeholders to provide the face of Operational Services.This includes conducting regular service reviews with our clients with the purpose of continuous improvement to the support processes and services offered by Operational Services and the wider Client Services teams.
  • Join a global leader in the e-commerce industry.
  • Be part of a dynamic team that strives for excellence in everything we do.

About Our Client

Our client is a global leader in the e-commerce industry, with a focus on delivering exceptional customer service and cutting-edge technology solutions.

Job Description

  • Build partnerships with internal and external stakeholders of all levels to provide the face of Operational Services.
  • Develop a strong awareness of the business model and strategy for clients.
  • Conduct service reviews including contractual SLA adherence reviews and continual feedback loops, with retail customers.
  • Work closely with the Operations Reporting team to ensure sufficient data is prepared for any meetings.
  • Provide feedback to key areas of the business regarding their functions e.g. incident volumes/impact
  • Requirement for travel to visit international clients for review meetings, anticipated to be within APAC.


The Successful Applicant

  • Solid experience of understanding and reporting Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) using Service Level Indicators (SLIs).
  • Strong customer service awareness.
  • Comfortable and confident at liaising with clients, 3rd party support vendors, and staff of all levels across the company.
  • Strong industry knowledge, understanding and experience including but not limited to - Service Management principles and methodology.
  • Fluency in English and Japanese
  • Project management/project delivery experience.
  • ITIL v3 Practitioner or above.


What's on Offer

Join a dynamic team in a global company with opportunities for growth and development. Competitive salary, benefits package, and the chance to work with cutting-edge technology in a fast-paced and exciting industry.

Contact
Peryhan Essam
Quote job ref
JN-042025-6720165
Phone number
+813 6832 8691

Job summary

Function
IT
Specialisation
Project Management
Specialisation
FMCG (Fast Moving Consumer Goods)
Location
Tokyo
Job Type
Permanent
Consultant name
Peryhan Essam
Consultant phone
+813 6832 8691
Job Reference
JN-042025-6720165
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.