Back to search

Client Engagement Manager - Luxury Fashion

Tokyo 23 Wards 外資系企業 ¥8,000,000 - ¥10,500,000 per year Foreign Multinational View Job Description
This role's key purpose is to drive the Client Engagement performance in Japan, for both client retention, re-activation and acquisition objectives. This role will act as regional coordinator of resources and key stake holders.
  • Opportunity to use English in international environment.
  • Career growth opportunities.

About Our Client

A major luxury house that is renowned globally for its legacy and designs. Working at this company may open up many opportunities in the future for career growth.

Job Description

  • Champion clienteling behaviors and ways of working to drive a client centric business.
  • Define regional targets for individual stores.
  • Work with retail network on strategy and execution of customer plans to reach top client growth objectives.
  • Plan and execute in store and out of store local experiences with the goal to retain top clients and increase loyalty with the brand.
  • In partnership with Training, define a holistic Client Engagement training plan, looking at on-boarding, ongoing support and ad hoc training.

The Successful Applicant

  • Extensive experience in Client Engagement in the luxury industry (RTW, LG, Jewelry).
  • Experience in hosting clients in a Luxury environment.
  • Strong CRM skills.
  • Native level Japanese and Business level English.

What's on Offer

  • Opportunity to use English in an international environment.
  • Career growth opportunities.
  • Chance to work with one of the biggest names in the industry.
  • Summer Fridays are half-day off.
Contact
Matthew Li
Quote job ref
JN-102024-6553140
Phone number
+81366276072

Job summary

Function
Marketing
Specialisation
CRM Agencies
Specialisation
Retail
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Matthew Li
Consultant phone
+81366276072
Job Reference
JN-102024-6553140
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.