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Client Service - US Asset Management Firm

Tokyo 外資系企業 Foreign Multinational View Job Description
Be the point of contact for institutional clients based in Japan. Provide seamless client support by coordinating with various stakeholders to solve client issues. Work in a tight knit team composed of Japanese and international colleagues.
  • Work in a small tight knit office with startup-like environment
  • Be part of a regional team and collaborate with international stakeholders

About Our Client

Our client is a US headquartered Asset Management with Asset Under Management (AUM) of over 600 billion worldwide. They are known for their research expertise, and providing a diverse investment approach across various asset classes and market.

Job Description

  • Client Service
    • Provide great client service to institutional and wholesale clients across APAC, with primary focus on Japan.
    • Ensure client service deliverables timelines being adhered to.
    • Timely acknowledgement of clients' queries/request, and take full ownership of task resolution, which can be complex given that it crosses between institutional and wholesale, US-managed vs. EMEA C-pillar and EMEA B-pillar, and Alternatives group.
    • Work independently or with stakeholders to investigate/resolve client request/issues. Able to identify potential road blocks, and escalate issues to senior management as appropriate, to ensure work around / ability to meet business and/or clients' needs.
    • Arrange and participate in review meeting, ensure materials are prepared accurately and delivered well in advance of meetings or client deadlines.
    • Provide timely updates to business as appropriate.
  • Client Take-on
    • Effective communications regarding client take-on to relevant business areas.
    • Coordinate the negotiation and completion of legal agreements/application forms.
    • Coordinate all relevant documentation, including AML / KYC.
    • Progress operational set up with Operations team.
    • Establish reporting requirements and coordinating delivery with Reporting team.
    • Obtain sign-off from relevant business areas.
  • Client Reporting
    • Manage deadline and work towards standardization of reports, wherever possible. Assist with non-standard client reporting as required.
    • Facilitate compliance sign-off of portfolio review / report decks (ensure review deck is ready, including translation as needed).
    • Communicate important notifications to fund investors such as fund updates, fact sheets, updated prospectus and performance summaries, shareholder notifications. and other pertinent information (ad-hoc/periodic reporting to local regulator/client).
  • Other Wider Support Activities
    • Proactively engage within Client Services team and provide support where necessary.
    • Provide regular updates on broader Client Services activities.
    • Ensure client record and data are updated and documented in share drive.
    • Coordinate Client Service related projects (including testing) as assigned.
    • Managing ad-hoc issues / risk events that has client impact.

The Successful Applicant

Below is a snapshot of what a successful applicant could look like for this role:

  • Vast relevant experience in similar position, preferably in asset management or in an operations function within financial institutions.
  • Demonstrates appropriate level of understanding of fund management, financial instruments, administration processes, performance analyses and reporting.
  • Proficient in Microsoft Office applications, Bloomberg Professional and Salesforce.
  • Able to work under pressure in delivering expected outcomes within short deadlines.
  • Good listening, communication and interpersonal skills in dealing with stakeholders within the business as well as clients.
  • Ability to work across businesses and geographies, to achieve effective outcomes.
  • Japanese (Native) and Fluent in English (spoken and written).

What's on Offer

  • Competitive salary and benefits
  • A tight knit work environment
  • Opportunities to work in a regional team



If you are motivated, client-focused, and ready for a challenging role in the buyside industry, we encourage you to apply for this Client Service position.

Contact
Tang Rea
Quote job ref
JN-022025-6658943
Phone number
+81368328606

Job summary

Function
Banking & Financial Services
Specialisation
Operations / Middle Office - Asset Management
Specialisation
Financial Services
Location
Tokyo
Job Type
Permanent
Consultant name
Tang Rea
Consultant phone
+81368328606
Job Reference
JN-022025-6658943
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.