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Digital Strategy, Customer Engagement Manager (ppl mgr)

Tokyo 外資系企業 ¥13,000,000 - ¥15,000,000 per year Foreign Multinational Work from Home or Hybrid View Job Description
In this role, you will lead the development and execution of digital strategies to enhance customer engagement and digital capabilities across the organization. You will collaborate with cross-functional teams to implement impactful initiatives, focusing on innovation and competitive excellence.
  • Lead cutting-edge digital transformation strategies
  • Opportunity to work with an innovative, growth-driven company

About Our Client



  • Our client is a neuroscience specialized global pharmaceutucal company at the forefront of digital transformation in the healthcare sector. This organization fosters a collaborative culture and encourages innovative thinking, offering you the chance to shape the future of customer engagement.

Job Description

  • Develop and implement strategies to drive digital capability and competitive excellence in customer engagement.
  • Collaborate with marketing to design and execute product-specific engagement strategies.
  • Work with Medical Affairs to create and roll out medical education and disease awareness programs.
  • Align regional efforts with global digital, AI, and customer engagement strategies.
  • Manage BI tools (QLIK) and CRM systems (Veeva), along with other core systems for effective data management.
  • Lead and manage teams to drive strategic initiatives and ensure successful execution.

The Successful Applicant

  • Strong experience in digital marketing, especially in omnichannel strategies.
  • Familiarity with CRM systems (especially Veeva) and BI tools (QLIK).
  • A proven track record in driving digital transformation within regulated industries.
  • People management experience with the ability to lead cross-functional teams.
  • Fluency in both Japanese and business-level English is essential.
  • A passion for innovation and the ability to adapt quickly to new industries and challenges.
  • An entrepreneurial mindset, not afraid to challenge the status quo and drive change.

What's on Offer

  • Competitive salary and benefits.
  • Opportunities for professional growth.
  • Collaborative and inclusive work environment.
  • Cutting-edge technology and innovation projects.
Contact
Ed Marsden
Quote job ref
JN-112024-6590607
Phone number
+813 6832 8981

Job summary

Function
Life Sciences
Specialisation
Pharmaceutical
Specialisation
Healthcare / Pharmaceutical
Location
Tokyo
Job Type
Permanent
Consultant name
Ed Marsden
Consultant phone
+813 6832 8981
Job Reference
JN-112024-6590607
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.