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OPEN: Customer Support Merchant Onboarding- FINTECH

Tokyo 23 Wards 外資系企業 ¥4,500,000 - ¥7,500,000 per year Japanese Corporate View Job Description
The role of a Customer Support entails providing exceptional customer service, handling customer inquiries, and ensuring customer satisfaction. This individual will be the first point of contact for customers and is expected to maintain professionalism and courtesy at all times. The company welcomes individuals who are interested in long-term growth and taking on more strategic roles.
  • Flex working time and Hybrid work system: around 90% WFH allowed
  • Opportunities for professional development and growth

About Our Client

Our client is a large organization in the Fintech industry. They have a widespread presence across Japan and are well-known for their commitment to innovation and customer service. Although the company has a large workforce, it prides itself on maintaining a collegial and collaborative environment where every employee's contribution is valued.

Job Description

  • Handle customer inquiries from both vendors and end-users, providing accurate and timely responses
  • Maintain high customer satisfaction levels
  • Document customer interactions for future reference
  • Participate in training programs to stay updated on product or company policy changes
  • Collaborate in a multilingual environment with team members from various countries.
  • Identify and suggest possible improvements to existing procedures

The Successful Applicant

In order to succeed in this position, a candidate should have:

  • Experience in customer support (handling phone or email inquiries).
  • Excellent communication skills
  • A customer-oriented mindset
  • A proactive approach to problem-solving
  • Basic PC skills (Word/Excel/PowerPoint).
  • English language skills to communicate with Team members abroad
  • High business level of Japanese

What's on Offer

  • Base salary + bonus system
  • Flex working time with core hours from 10am to 3pm
  • Hybrid work system: around 90% WFH allowed
  • Employees personal development financial support
  • A dynamic and respectful company culture
  • Opportunities for professional development and growth



We encourage all qualified candidates who can contribute to the company's success and growth to apply for this exciting role in financial services!

Contact
Davide Capretta
Quote job ref
JN-022025-6660205
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Customer Service Officer – Inbound
Specialisation
Financial Services
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-022025-6660205
Company Type
Japanese Corporate

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.