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Call Center Operations Manager, Gaming Company up to 8.7M JPY

Tokyo 23 Wards 外資系企業 ¥6,000,000 - ¥8,700,000 per year Foreign Multinational View Job Description
As an Operations Manager, you'll lead a team to deliver exceptional customer support for top-tier gaming clients, managing performance, KPIs, and client relationships. This role offers a competitive salary, hybrid work flexibility, and the chance to grow in the gaming industry.
  • Lead projects for top gaming clients in a dynamic, global environment.
  • competitive salary, hybrid work, and growth in the gaming industry.

About Our Client

The company is a top-tier BPO provider, supporting global gaming brands with customer service and player experience solutions. They specialize in delivering high-quality, end-to-end support across various gaming titles.

Job Description

  • Manage team performance, reporting, budgeting, and client satisfaction.
  • Directly communicate with clients to oversee multiple gaming titles.
  • Coach team leads and agents to meet and exceed KPIs and quality standards.
  • Work collaboratively within a diverse team of Operations Managers in Japan.

The Successful Applicant

A successful Operations Manager should have:

Experience: 2-3 years of people management in an in-house or call center environment.

Language Skills: Native-level Japanese and fluent English.

Passion: A deep interest in the gaming industry or related fields.

What's on Offer

Salary: Total package up to 8,700,000 JPY (base + annual bonus).

Work Schedule: Monday-Friday, 10 AM - 7 PM; hybrid setup with flexibility (1 day/week in office; more during probation).

Overtime: 45 hours/month paid at 1.25x hourly rate.

Paid Time Off: 17 days/year (summer, winter, and annual leave).

Training: Comprehensive onboarding and role-specific training.

Contact
Michelle Rosette
Quote job ref
JN-102024-6576195
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
Specialisation
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-102024-6576195
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.