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Client Success Manager (Medical Implant)

Tokyo 23 Wards 外資系企業 ¥11,000,000 - ¥13,000,000 per year Foreign Multinational View Job Description
As a Client Success Manager, you will ensure the successful rollout of the Company's Connected Care products and services. You'll work closely with field sales teams and enterprise customers to address data privacy and information security concerns, facilitating seamless implementation.
  • Use your expertise to help people around the world regain their hearing
  • Join a global leader in implantable hearing solutions

About Our Client

My client is the global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. They were established in Tokyo since early 90s, focusing on raising awareness among the elderly and improving access and services for the pediatric market.

Job Description

  • Customer Engagement: Explain data privacy and information security controls to key stakeholders to drive product adoption.
  • Sales Support: Partner with field sales teams to ensure the timely rollout of Connected Care products and services.
  • Knowledge Maintenance: Stay current on data privacy and information security details related to Connected Care products and services.
  • Training: Train and upskill regional customer-facing staff on data privacy and information security issues.
  • Process Improvement: Enhance regional infrastructure and processes to handle data privacy and information security inquiries.



The Successful Applicant

  • Experience: At least 3+ years in a customer-facing role in the healthcare or medical device industry, with a focus on enterprise software sales or implementation.
  • Skills: Exceptional communication skills, customer and stakeholder management, and a strong understanding of data privacy regulations and information security.
  • Qualifications: Bachelor's degree in business, marketing, or a technology-related field; certifications in information privacy (CIPP) or information security (CISSP, CISA) are a plus.
  • Attributes: Passion for technology in healthcare, analytical mindset, and ability to travel up to 50% (domestic and international).



What's on Offer

  • Professional Growth: Opportunities for continuous learning and professional development.
  • Work-Life Balance: Programs supporting work-life balance and personal commitments.
  • Valued Contributions: An environment where your contributions are recognized and valued.



Contact
Sara Loh
Quote job ref
JN-052024-6437630
Phone number
+81 70-3130 8701

Job summary

Function
Life Sciences
Specialisation
Medical Devices
Specialisation
Healthcare / Pharmaceutical
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Sara Loh
Consultant phone
+81 70-3130 8701
Job Reference
JN-052024-6437630
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.