Service Management jobs

As IT Senior Services Project Manager, you will be at the forefront of managing customer-specific engagements to implement our advanced workforce management solutions. Your expertise will be key in delivering projects on time, within budget, and meeting customer expectations. Collaborate with cross-functional teams and contribute to enhancing our implementation methodologies.

This role oversees complex financial programs from inception to completion, ensuring alignment with business strategy through data analysis and stakeholder management.

Be the point of contact for institutional clients based in Japan. Provide seamless client support by coordinating with various stakeholders to solve client issues. Work in a tight knit team composed of Japanese and international colleagues.

Our client, a top tier asset management company is seeking a diligent and dedicated Client Relations Analyst to join their team. The successful candidate will be responsible for maintaining and strengthening relationships with clients and work very closely with the Relationship Management team to provide seamless client service.

APAC地域の顧客アカウントを戦略的に管理し、顧客満足度向上と収益成長を推進。

顧客の技術的課題を解決し、製品の導入・最適化を支援するテクニカルアドバイザー。

グローバルITサービスの運営・改善をリードし、ITSM・ガバナンスを推進

世界的に知名度の高い医療機器企業で、受注をはじめサプライチェーンの一連に携わっていただく受注サポート×カスタマーサービスのお仕事です。

• Lead end-to-end IT projects, ensuring successful planning, execution, and delivery.
• Define project scope, timeline, budget, and risk management strategies.

• produce monthly investment reports
• take responsibility for the translation and creation of market commentaries and other related documentation.
• aggregate statistical data for reporting and external consultations
• work closely with cross-functional teams, including sales and investment teams, to ensure accurate and timely reporting
• respond to KYC, AML, onboarding, due diligence inquiries

This management role oversees service quality across departments.

It involves working with QA Engineers to ensure product quality while collaborating with developers across teams.

The Customer Service Director will lead and enhance BPO vendor management while implementing service quality strategies to deliver outstanding support for customers, sellers, and creators. This role includes overseeing a high-performing team, monitoring performance metrics, and working closely with cross-functional teams to improve operational efficiency and drive business success.

Lead and optimize BPO partner operations for a global e-commerce platform, ensuring high-quality support and continuous process improvements. Oversee vendor performance, KPI management, and service enhancements to drive operational excellence and partner satisfaction.