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Bilingual Tech Support for In-house Data Tool

Tokyo 23 Wards 日系企業 Japanese Corporate View Job Description
You'll support internal users of a company-wide web analytics platform. The role includes user inquiries, documentation, and product training within a data-focused team.
  • Use your English and technical skills in a global environment
  • Be part of an internal product team that empowers data-driven decisions

About Our Client

This major tech-driven company provides a wide range of online services across industries. Known for its large-scale systems and data-oriented culture, it offers an environment where innovation and cross-functional collaboration thrive. You'll be supporting an internal analytics platform that is actively used across many departments to drive key business decisions.

Job Description

  • Respond to internal user inquiries and coordinate with product/engineering teams
  • Deliver product demonstrations to internal users
  • Create and maintain manuals, FAQs, and knowledge base articles
  • Ensure product performance aligns with user needs
  • Deepen expertise in the product and related internal processes

The Successful Applicant

  • Experience creating user manuals or training materials
  • Background in IT product support (Tier 1) or training
  • Hands-on experience with Google Analytics or Adobe Analytics
  • Business-level English (TOEIC 800+) and ability to read/write Japanese

What's on Offer

  • Use both Japanese and English in a global team
  • Opportunity to work in a data-centric tech environment
  • Exposure to internal products used across multiple business units
  • Hybrid work flexibility may be available
Contact
Naoko Toda
Quote job ref
JN-042025-6708696
Phone number
+81 3 6832 8648

Job summary

Function
IT
Specialisation
IT Support
Specialisation
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Temporary
Consultant name
Naoko Toda
Consultant phone
+81 3 6832 8648
Job Reference
JN-042025-6708696
Company Type
Japanese Corporate

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.