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Call Center Operator - Luxury Retail up to 5M JPY

Tokyo 23 Wards 外資系企業 ¥4,500,000 - ¥5,000,000 per year Foreign Multinational View Job Description
As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.
  • Luxury Retail Brand
  • Monday-Friday Work schedule

About Our Client

leading company in the luxury goods industry

Job Description

  • Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media.
  • Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience.
  • Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory resolutions.
  • Educating customers about products, services, and promotions, driving sales and maximizing revenue opportunities.
  • Collaborating with cross-functional teams to address customer issues and improve overall service delivery.
  • Maintaining accurate records of customer interactions and transactions, ensuring compliance with company policies and procedures.
  • Continuously seeking opportunities to enhance the customer experience and exceed service expectations.

The Successful Applicant

  • Native Level in Japanese and Fluent in English
  • Previous experience in customer service or related fields preferred.
  • Ability to work effectively in a team environment.
  • Strong problem-solving skills and attention to detail.
  • Amenable to work in Tokyo office everyday - NO WFH

What's on Offer

Location: Central Tokyo, Japan

Salary: Competitive salary range with additional overtime allowance

Benefits: Incentive structure based on achieving sales targets, generous seasonal paid holidays

Work Schedule: Monday to Friday, daytime hours

Contact
Michelle Rosette
Quote job ref
JN-032024-6365212
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
Specialisation
Retail
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-032024-6365212
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.