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IT Support @Global Pharma

Tokyo 日系企業 ¥6,000,000 - ¥8,000,000 per year Foreign Multinational View Job Description
You'll provide 2nd level technical support, resolving user issues across various IT infrastructure services. You will work closely with internal teams to improve the overall support experience.
  • Develop expertise in cutting-edge IT infrastructure and services.
  • Opportunity to work in an international, collaborative environment.

About Our Client

This company is a leading international pharmaceutical company, dedicated to improving health and quality of life through innovative medicines and therapies. Known for their expertise in healthcare, they are committed to advancing technology and providing a collaborative, forward-thinking work environment.

Job Description

  • Provide 2nd level technical support for end users, addressing hardware, software, and application issues.
  • Collaborate with 1st and 2nd level support teams to enhance service quality.
  • Analyze incident data and recommend improvements for better user experiences.
  • Serve as a Subject Matter Expert in specific IT infrastructure services, such as Outlook, Office 365, and Mobility Services.
  • Improve shift-left capabilities and reduce ticket volumes through better workflows and knowledge base articles.

The Successful Applicant

  • Proficient in IT infrastructure technologies (Windows, Apple OS, O365, Azure Active Directory, Citrix, etc.)
  • Familiar with ITIL methodology (ITIL v4 Foundation preferred).
  • Team player with a solution-oriented mindset and a keen eye for detail.
  • Good communication skills in both English and Japanese.

What's on Offer

  • Competitive salary and benefits.
  • Work in an international, cross-cultural environment.
  • Opportunities for career growth and professional development.
  • Exposure to diverse technologies and industry best practices.
Contact
Tai Oyamada
Quote job ref
JN-012025-6652233
Phone number
+813 6832 8665

Job summary

Function
IT
Specialisation
IT Support
Specialisation
Healthcare / Pharmaceutical
Location
Tokyo
Job Type
Temporary
Consultant name
Tai Oyamada
Consultant phone
+813 6832 8665
Job Reference
JN-012025-6652233
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.