Save Job Back to Search Job Description Summary Similar JobsLead training and quality initiatives in a dynamic, global environmentDrive impactful improvements in user satisfaction and partner experienceAbout Our ClientOur client is a large organization at the forefront of the Technology & Telecoms industry. They are recognized for their innovative solutions and commitment to excellence, offering a supportive and collaborative work environment where individual contributions are highly valued.Job DescriptionKey ResponsibilitiesCoordinate with stakeholders across regions to implement and maintain quality frameworks.Develop and execute scalable processes, tools, and systems to monitor quality performance.Conduct root cause analysis on quality issues, and collaborate with teams to improve performance.Research customer needs and expectations, using insights to enhance their satisfaction.Identify training needs and create tailored training plans for both individuals and groups.Communicate updates and developments effectively with team members and management.Generate reports on quality performance and develop insights for improvement.Certify trainers and subject matter experts, ensuring they meet quality standards.Manage SOP setup, language translation, and system tests to ensure readiness for new country launches.Facilitate continuous training programs to improve product knowledge and customer service skills.Develop and review training curriculum to improve effectiveness.Ensure alignment between technical specifications and quality processes.Participate in calibration sessions to maintain program consistency.The Successful ApplicantMinimum Requirements:BA/BS degree or equivalent practical experience.3+ years of experience in quality and training, ideally within Customer Service.Strong problem-solving skills, with an eagerness to learn and take initiative.Excellent communication skills, both written and verbal.Experienced in designing and executing training programs.Ability to build strong relationships with team members and customers.Native-level in Japanese, Fluent in EnglishWhat's on OfferA competitive salary up to 13M JPYA collaborative and supportive work environment.Opportunity for professional growth within the Technology & Telecoms industry.A chance to contribute to a leading company in the Technology & Telecoms industry.Exciting opportunities like this don't come often, so don't miss out. Apply today to become our next QA Manager and contribute to our success!ContactMichelle RosetteQuote job refJN-032025-6705564Phone number+813 6832 8698Job summaryFunctionCustomer ServiceSpecialisationCall CenterSpecialisationTechnology & TelecomsLocationTokyo 23 WardsJob TypePermanentConsultant nameMichelle RosetteConsultant phone+813 6832 8698Job ReferenceJN-032025-6705564Company TypeForeign Multinational
