Customer Care Manager - Machinery

Tokyo 外資系企業 ¥9,000,000 - ¥12,000,000 per year Foreign Multinational Work from Home or Hybrid View Job Description
Manage the Customer Care team in Japan, including technical sales, field service, planning & administration for service & spare partsDrive and develop a proactive Customer Care mindset delivering superior Customer Care to our customers
  • Managing 3 Business Units in a multinational company
  • Great company culture - flexibility and international working environment

About Our Client

Our client is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. They design, manufacture, test, and service technologically sophisticated systems and products for customers.

In Japan, they are a leading supplier of customized industrial food processing solutions and services used for high-value applications in the food processing industry. They design, manufacture, and service technologically sophisticated food processing systems for the preparation of ready-to-eat meals, shelf-stable sterilized packaged foods, meat, seafood, and poultry products, juice and dairy products, fruit and vegetables, and bakery products.

Job Description

  • Improving the overall customer care sales performance of the company in the Japan region for Protein Processing equipment, dealing with multinational firms as well as with the local player
  • Work closely with the APAC CC Director on defining and deploying new processes to improve service operations in the region
  • Responsible to develop, nurture and mentor the Japan team, skill matrix, competence gap analysis, and competence development programs
  • Working closely with sales management in Japan to expand the product portfolio offered in the Asia Pacific
  • Prepare and submit Weekly & monthly Forward Sales Forecast and Market Activities Reports

The Successful Applicant

  • Fluency in English and Japanese
  • Relevant work experience with direct sales in B2B capital equipment and/or processing industry preferably in the food and beverage sector, especially in the poultry and refrigeration industries
  • Experience in after-sales

What's on Offer

  • Occasional international business travel
  • Great working environment
  • Great salary and incentive packages
Contact
Abiyan Arfani
Quote job ref
JN-022025-6671361
Phone number
+813 6832 8953

Job summary

Function
Sales
Specialisation
General Management
Specialisation
Industrial / Manufacturing
Location
Tokyo
Job Type
Permanent
Consultant name
Abiyan Arfani
Consultant phone
+813 6832 8953
Job Reference
JN-022025-6671361
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.